By Navin Nageli, Founder & CEO
Traffic Incident Management (TIM) Teams increase collaboration and communication among stakeholders such as police, fire departments, traffic management and maintenance crews, and towing companies. Yet, starting TIM Teams can be challenging. After talking to a few TIM experts here are three ways to ensure your team is set up for success:
1. Assign an advocate
Without someone to advocate for the importance and value of TIM Teams, it is a challenge for local stakeholders to engage and collaborate. In most states, there is usually a very strong TIM champion. This person (statewide leader) will have a much better overall picture of the local TIM Team community and can pinpoint strong local team leaders and nurture them with more education and training regarding the benefits of TIM. Also, there are at least one to two teams in the state with more knowledge, experience, and maturity with TIM that can often serve as role models and mentors.
2. Raise awareness
Responders have demanding jobs. Attending TIM training events and working with other stakeholders can be a time constraint and thus a deterrent. Education and persistence are essential, but providing responders with data and demonstrating value is the key to increasing engagement. Distribute helpful resources that demonstrate the critical benefits of TIM Team participation. Bottom line it, but back it up with concrete data. Additionally, responders may be discouraged in the beginning if teams are small, so clarify that most TIM Teams start out as small teams but grow larger over time through adding value with After-Action Reviews (AARs), education, training, and more.
3. Make it easy
Engage with and leverage human nature, which appreciates simplicity and competition. Start with simple tasks, but track data and reward attendance and engagement. Easy steps toward this include the following:
- Hold virtual meetings
- Provide training and certifications
- Show participation, training, certification, maturity model trends
- Track AARs and share lessons learned across TIM Teams
- Create deadlines for action items and assignments
Deep down, we are all competitive and respect accountability, but we also crave simplicity. Creating a more transparent and user-friendly TIM Teams dashboard will increase engagement by making it easier for members to access what they need, and allow them to see the value and benefit from improvements made by the team.
For questions and comments, contact Navin Nageli, Navjoy CEO at firstname.lastname@example.org.